Terms of Service

Last Updated: 2026/03/03

Company registration information

• Company Name: 武汉市顺妍昌电商有限公司
• Legal Representative: 李顺
• Phone: +86 15107972474
• Email: service@mail.benkaduv.com
• Date of Establishment: 2025-10-13
• Unified Social Credit Code: 91420104MAEY2UCQ5U
• Company Address: 湖北省武汉市硚口区古田路19号江湾国际二期E栋/单元4层（9）商号

Welcome to benkaduv, operated by 武汉市顺妍昌电商有限公司 ("we", "us", "our"). These Terms of Service ("Terms") govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. General Information

benkaduv is an online retailer offering a wide variety of general merchandise. We primarily serve customers in Malaysia. All orders placed through our website are subject to these Terms. We reserve the right to update or modify these Terms at any time without prior notice. The latest version will be posted on this page with the effective date.

2. Eligibility

By using our website, you represent that you are at least 16 years old or have reached the age of majority in your jurisdiction. If you are under 16, you may use our services only with the involvement of a parent or guardian. You agree to provide accurate, current, and complete information during the registration or checkout process.

3. Account Registration

To access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use.

4. Products and Orders

We offer a wide variety of products, and all product descriptions, images, and prices are subject to change without notice. We strive to provide accurate information, but do not guarantee that product descriptions or other content are completely error-free.

When you place an order, you make an offer to purchase the products. We reserve the right to accept or decline your order for any reason, including limitations on quantities, inaccuracies in pricing, or suspected fraud. A confirmation email will be sent once your order is accepted.

5. Pricing and Payment

All prices are listed in Malaysian Ringgit (MYR) and inclusive of applicable taxes unless stated otherwise. Payment must be made at the time of order through the available payment methods on our website. We use secure payment gateways; however, we are not responsible for any issues arising from third-party payment processors.

6. Shipping and Delivery

We currently ship only to addresses within Malaysia. Delivery times and shipping costs are calculated during checkout based on your location and the chosen shipping method. While we make every effort to meet estimated delivery dates, we are not liable for delays caused by unforeseen circumstances or courier services. Risk of loss and title for products pass to you upon delivery to the carrier.

7. Returns and Refunds

We want you to be satisfied with your purchase. If you are not entirely satisfied, you may return most items within 14 days of receipt for a refund or exchange, subject to our Return Policy. Products must be unused, in original packaging, and in resalable condition. Certain items may be non-returnable (e.g., perishable goods, personalized items). Refunds will be processed to the original payment method within a reasonable time after we receive and inspect the returned product.

8. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of 武汉市顺妍昌电商有限公司 or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law, 武汉市顺妍昌电商有限公司 shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or products, even if advised of the possibility of such damages. Our total liability shall not exceed the amount paid by you for the products in question.

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms shall be resolved through amicable negotiation. If negotiation fails, the parties agree to submit to the exclusive jurisdiction of the courts of Malaysia.

11. Changes to Terms

We may revise these Terms from time to time. The most current version will always be posted on our website. By continuing to use our website after changes become effective, you agree to be bound by the revised Terms.

12. Contact Us

If you have any questions or concerns about these Terms or our services, please contact us at:

Email: service@mail.benkaduv.com
Phone: +86 15107972474

Thank you for shopping with benkaduv!