About Us

Last Updated: 2026/03/03

Company registration information

• Company Name: 武汉市顺妍昌电商有限公司
• Legal Representative: 李顺
• Phone: +86 15107972474
• Email: service@mail.benkaduv.com
• Date of Establishment: 2025-10-13
• Unified Social Credit Code: 91420104MAEY2UCQ5U
• Company Address: 湖北省武汉市硚口区古田路19号江湾国际二期E栋/单元4层（9）商号

Our Beginning

benkaduv started in a small home office in 2025, founded by two friends who shared a frustration with the lack of variety in local department stores. We noticed that people in Malaysia wanted access to a wider range of everyday products—from home essentials to lifestyle goods—without the hassle of visiting multiple shops. With a modest investment and a spare room as our first warehouse, we began curating items we personally believed in. Our first year was about listening: we spoke directly to customers at weekend markets, learning what they truly needed. That feedback shaped our identity. Today, we operate under the registered company name 武汉市顺妍昌电商有限公司, but our roots remain grounded in that same curiosity and connection.

What We Offer

We are an online department store shipping exclusively to Malaysia. Our shelves—both digital and physical—are stocked with a broad range of general merchandise

We partner with reliable suppliers and local distributors to ensure our catalog stays fresh and relevant. Every product listed has been reviewed for quality and practicality—no overhyped gadgets, no unnecessary frills. Just useful things for daily life.

How We Work

Our philosophy is straightforward: keep it simple and honest. We don't chase trends or engage in flashy events. Instead, we focus on:

• Curated Selection: We choose items that solve real problems or bring small joys, avoiding clutter.

• Clear Communication: Product descriptions are accurate, and we flag any limitations (e.g., “not suitable for microwave”) so you know exactly what you're getting.

• Local Relevance: Because we ship only within Malaysia, we tailor our range to local preferences—think tropical-climate friendly materials and culturally appropriate designs.

We also believe in continuous improvement. Our team meets weekly to review customer feedback and returns, using that data to refine our offerings. If something isn't working, we drop it.

Where We're Headed

Our vision is straightforward: to become the most trusted online general store for Malaysian households. We want to be the place you check first when you run out of dish soap or need a birthday gift for a colleague—reliable, unpretentious, and always there.

Our values guide every decision:

• Transparency: We disclose product origins, materials, and any known issues. No hidden fine print.

• Respect for Your Time: We pack orders carefully and coordinate with our logistics partners to minimise delays.

• Community Focus: We support local small brands by featuring their products alongside international names, giving them a platform to grow.

Legal & Your Trust

We operate in full compliance with Malaysian consumer laws. This means:

• All goods sold are guaranteed to be as described. If an item is defective or significantly different, we offer replacements or refunds in line with the Consumer Protection Act 1999.

• We respect your privacy. Personal data collected during checkout is used solely for order processing and delivery; we never sell or share it with third parties for marketing.

• Our terms of sale, return policy, and privacy notice are always accessible on our website. We encourage you to read them—they're written in plain language, not legalese.

We do not make exaggerated claims. If a product label says “made from bamboo,” we ensure it's verified. If a gadget has limitations, we highlight them. Misleading you would break the trust we've built, and that's not a risk we'll ever take.

Who We Are

benkaduv is backed by a lean and efficient team, supported by international partners. Our founders—a former retail buyer and a logistics coordinator—work with several pickers, packers, and customer service representatives to handle day-to-day operations. We're not a cold, impersonal corporation; we're a group of people who personally reply to emails and call our long-time customers by name.

Our registered company details:

• Company Name: 武汉市顺妍昌电商有限公司

• Operational Address: 湖北省武汉市硚口区古田路19号江湾国际二期E栋/单元4层（9）商号

We ship every order from our local warehouse, and our team inspects returns firsthand. This hands-on approach keeps us accountable and helps us spot issues before they reach you.

Connect With Us

Questions? Need help with an order? Our customer service is open Monday to Friday, 9 am to 6 pm (Excluding statutory holidays).

• Email: service@mail.benkaduv.com
• Phone: +86 15107972474

We aim to reply to emails within 48 hours and answer calls during working hours. For urgent matters, leaving a voicemail with your order number ensures we can assist you promptly.