Frequently Asked Questions (FAQ)

Last Updated: 2026/03/03

Company registration information

• Company Name: 武汉市顺妍昌电商有限公司
• Legal Representative: 李顺
• Phone: +86 15107972474
• Email: service@mail.benkaduv.com
• Date of Establishment: 2025-10-13
• Unified Social Credit Code: 91420104MAEY2UCQ5U
• Company Address: 湖北省武汉市硚口区古田路19号江湾国际二期E栋/单元4层（9）商号

Welcome to benkaduv! We are your go-to online department store, offering a wide variety of products to meet your daily needs. To help you shop with confidence, we have compiled a list of frequently asked questions. If you cannot find the answer you are looking for, please do not hesitate to contact us.

1. What is benkaduv?
benkaduv is an online retail platform operated by 武汉市顺妍昌电商有限公司, We specialize in all kinds of daily necessities and are committed to providing Malaysian customers with a diverse and convenient shopping experience.

2. Do you ship to Malaysia?
Yes, we specialize in shipping to Malaysia. All our policies and shipping times are tailored specifically for our Malaysian customers.

3. What payment methods do you accept?
To make your shopping experience as smooth as possible, we accept a variety of payment options:

• American Express

• MasterCard

• Visa

• UnionPay

• Cash on Delivery (COD)

4. What is Cash on Delivery (COD) and is it available?
Yes, we support Cash on Delivery (COD). This allows you to pay for your order in cash directly to the courier partner upon delivery. It is a safe and convenient payment method available for qualifying orders.

5. How long does it take to process my order?
Once you have successfully placed your order, our team at 武汉市顺妍昌电商有限公司 begins processing it immediately. The standard order processing time is 1-3 business days. This is the time we need to pick, pack, and prepare your items for shipment.

6. How long will it take to receive my order after it ships?
After the processing period, you can expect to receive your package within Malaysia within approximately 7 days. So, from the moment you place your order, you should receive it within 8-10 days (1-3 days processing + up to 7 days shipping).

7. Can I track my order?
Yes, once your order is shipped, we will send you a tracking number via email or SMS. You can use this number on our website or the courier's portal to follow your package's journey to your doorstep.

8. What is your return policy?
Customer satisfaction is our priority. If you are not completely happy with your purchase, you can return it to us.

• Return Window: You have 14 days from the date of receiving the item to request a return for a full refund (unconditional).

• Condition: Items must be unused and in the same condition that you received them, with the original packaging.

9. How do I initiate a return?
To start a return, please contact our customer service team at service@mail.benkaduv.com. Provide your order number and the reason for the return. We will guide you through the next steps.

10. When will I get my refund?
Once we have received and inspected your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed back to your original method of payment.

• Bank Transfer Time: Please note that it can take up to 7 days for the funds to appear in your bank account or credit card statement, depending on the policies of your card-issuing bank. We process the refund immediately upon approval.

11. What should I do if I receive a damaged or defective item?
We are very sorry to hear that. Please contact us immediately at service@mail.benkaduv.com with your order number and a photo of the damaged product or defect. We will work quickly to resolve the issue for you by offering a replacement or a full refund.

12. Who is the operator of benkaduv?
benkaduv is operated by 武汉市顺妍昌电商有限公司. We are a registered company committed to providing high-quality products and services to our customers.

13. How can I contact you for further assistance?
We are here to help! You can reach our customer support team through the following channels:

• Email: service@mail.benkaduv.com (This is the preferred and fastest method for inquiries)

• Phone: +86 15107972474

Our office address is: 湖北省武汉市硚口区古田路19号江湾国际二期E栋/单元4层（9）商号. Please do not send returns to this address without first contacting us for a return authorization.