Return and Refund Policy

Last Updated: 2026/03/03

Company registration information

• Company Name: 武汉市顺妍昌电商有限公司
• Legal Representative: 李顺
• Phone: +86 15107972474
• Email: service@mail.benkaduv.com
• Date of Establishment: 2025-10-13
• Unified Social Credit Code: 91420104MAEY2UCQ5U
• Company Address: 湖北省武汉市硚口区古田路19号江湾国际二期E栋/单元4层（9）商号

At benkaduv, we want you to be completely satisfied with your purchase. If you are not happy with an item for any reason, please review our policy below. This policy applies to all orders shipped within Malaysia.

1. RETURN ELIGIBILITY (When can you return?)

You have 14 calendar days from the date you receive your order to request a return or exchange.

You can request a return or exchange in the following scenarios:

• The item is defective, damaged, or malfunctioning upon arrival.

• You received the wrong item (different from what you ordered).

• You changed your mind and no longer want the item (change of mind). Note: Items must be unused, in their original packaging, and with all tags attached.

Non-returnable items:

• Perishable goods (e.g., food, flowers).

• Intimate apparel (e.g., underwear for hygiene reasons).

• Gift cards or downloadable software.

2. HOW TO REQUEST A RETURN (User Actions)

To start a return, please follow these steps:

1. Contact Us: Email us at service@mail.benkaduv.com within 14 days of receiving your item. Please include your order number and the reason for the return.

2. Receive Instructions: We will respond with the specific return address and any additional instructions.

3. Ship the Item: Pack the item securely and ship it to the provided address.

3. RETURNS FOR REFUND

REFUND TIMELINE & PROCESS:

• Inspection: Once we receive your item at our warehouse, we will inspect it within 1-3 business days.

• Approval: We will notify you via email once your return is approved or rejected.

• Refund Processing: If approved, your refund will be processed automatically.

• Refund Path: The money will be returned to the original payment method used at checkout (credit card, debit card, online banking, etc.).

• Receiving Your Money: Please allow time for your bank or card issuer to process the transaction. You can expect to see the funds in your account within 7 days after we process the refund, though it is often sooner.

IMPORTANT: Your refund will be issued within 7 days of our approval. We are not responsible for delays caused by your bank.

4. EXCHANGES

If you need the same item in a different size or color, or if the item arrived damaged and you need a replacement:

1. Please indicate that you want an exchange when you email us at service@mail.benkaduv.com.

2. Follow the same return process to send the original item back.

3. Once we receive and inspect the original item, we will ship your new item to you free of charge.

5. RETURN SHIPPING COSTS (Who pays?)

• If the return is due to our error (e.g., you received a defective or wrong item): benkaduv will cover the return shipping cost. Please contact us for a return label or reimbursement instructions.

• If the return is for any other reason (e.g., you changed your mind or ordered the wrong size): The customer is responsible for paying the return shipping costs.

  • Note: Return shipping costs are non-refundable.

  • Shipping Cost Basis: The cost of return shipping is based on the actual amount charged by the courier at the time of shipment.

RETURN ADDRESS:
Please do not send items back without first contacting us. Once contacted, you must send the item to the following address:
湖北省武汉市硚口区古田路19号江湾国际二期E栋/单元4层（9）商号

6. DAMAGES AND ISSUES

Please inspect your order immediately upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at service@mail.benkaduv.com so that we can evaluate the issue and make it right.

7. CONTACT INFORMATION

If you have any questions about our Returns and Refunds policy, please contact us:

• Store Name: benkaduv

• Email: service@mail.benkaduv.com

• Phone: +86 15107972474